Responsibilities and Projects at Bhupati IT & Legal Services

Accomplishments:

As a Support Analyst, rendered all the change requests at the client-site within the SLAs for Java/Oracle applications under the Level-3 Production Support.
Analysed and provided resolution to the problems with the existing application and its interfaces.
Proactively identified and had set up monitoring initiatives in the system to ensure stability of production applications.
Proactively identified and resolved potential system problems.
Introduced automated process to identify such problems.
Managed the impact of infrastructure problems to ensure business continuity.
Worked with the Production Support Team (L-3) to identify process improvements.
Collaborated with the team members across the world.
Assisted with the setup of production support documentation (e.g. SOPs, functional details, escalation, etc.)
Facilitated GE support central site dedicated to resolving concerns faced by BirlaSoft employees working for GE.

Project No.	:	01
Client	:	GE Capital International Services (GECIS - Gurgaon) (Now Genpact)
Description	:	electronic Leave (e-Leave). e-Leave was a Time & Leave Management System. The objective of the Time & Leave System was to provide an interface to Employees, Human and Legal division of GECIS to track and automate its Employee Time & Leave Tracking. The proposed system also provided comprehensive reports to track the log in and log out times (With Date) status at employee level and also tracked employee leave trends. The application provided mail notifications for leave requests, status changes of leave and short/extra hours worked.
Engagement	:	Turnkey
Type	:	Maintenance & support (L-3) project at on-shore
Team Size	:	2
Role	:	Developer
Duration	:	Jan’2005 – Nov’2005
Responsibility	:	Worked as a Support Analyst in an L-3 application support. Handled Change/Enhancements in the code when some CR was given for implementation. Find bugs or changes from the back-end.
Technologies	:	JSP 1.2, Websphere 5, Windows NT/2000 and SQL Server 7.

Project No.	:	02
Client	:	GE Capital International Services (Now Genpact)
Description	:	electronic Exit (e-Exit). e-Exit was a Resignation Management System. The objective of this System is to provide an interface to Employees, Human Attrition Management, Payroll and Legal division of GECIS to track and automate its Employee resignation status. The proposed system also provides comprehensive reports to track the resignation status, No dues at different levels and SPoCs. The Application provides Mail notifications for No dues to different supervisors, Payroll teams members, Attrition Management members, etc.
Engagement	:	Turnkey
Type	:	Maintenance & support (L-3) project at on-shore
Team Size	:	2
Role	:	Developer
Duration	:	Jan’2005 – Nov’2005
Responsibility	:	Worked as a Support Analyst in an L-3 application support. Handled Change/Enhancements in the code when some CR was given for the implementation. Find bugs or changes from the back-end.
Technologies	:	JSP 1.2, Websphere 5, Windows NT/2000 and SQL Server 7.

Project No.	:	03
Client	:	GE Capital International Services (Now Genpact)
Description	:	electronic Travel & Living (eT&L). eT&L was a Travel & Living Reimbursements Support System, for the finance CoE to be used by Human Resource Management for processing and viewing the data in different formats, perform analysis and take decisions based on the same. It supported users to upload the employee reimbursement details from different locations in different cities taken up from a different application Captura, for processing and allowed generating reports, cheques, bank letters, etc. for payments to employees and vendors.
Engagement	:	Turnkey
Type	:	Maintenance & support (L-3) project at on-shore
Team Size	:	2
Role	:	Developer
Duration	:	Sep’2004 – Dec’2004
Responsibility	:	Worked as a Support Analyst in an L-3 application support. Handled Change/Enhancements in the code when some CR used to come. Find bugs or changes from the back-end. Performs debugging on user request at the back-end using SQL queries.
Technologies	:	D2K, Oracle Application Server, Windows NT/2000 and Oracle 8.